SHIPPING
Please take a moment to review our policies below. We reserve the right to update or modify these policies at any time and encourage you to review them whenever you use our site.
For shipping, we have changed shipping companies from Canada Post. All orders are shipped via private courier (Purolator, Canpar or UPS). Orders are shipped out within 1-2 business days, excluding weekends and holidays with the exception of special orders. If an item is out of stock or if there is a question about your order, we will contact you either by email and/or telephone. Please note that Sue2Knits is not responsible for packages that do not arrive. Any customs charges on US or International packages are the responsibility of the buyer.
Heavy, bulky, or fragile items that require special packaging (e.g., umbrella swifts, certain books) are NOT eligible for free shipping at our discretion.
Sue2Knits is NOT responsible for errors in your address. Please make sure to enter your address properly when ordering. If you have made a mistake in your address when placing an order, please contact us immediately using the contact form. If your order has already been fulfilled before you noticed that the address was incorrect, you MUST contact your local post office and have them redirect the package. When a package is returned to us due to an address error or if it was unclaimed / not signed for / unpayed customs charges, we will refund the cost of the physical items only. Shipping and handling charges will not be refunded.
For Free Local Pickup:
Free Local Pickup can be selected in the Shipping Options.
For delivery within Canada:
All orders are shipped via private courier (Purolator, Canpar or UPS). Please note that sales tax for Canadian orders applies according to your shipping address. Canadian orders come with a tracking number. Insurance coverage is available, leave us a note with your order if you want it insured and we will confirm before shipping of the additional cost.
For delivery to the Continental US:
All orders are shipped via private courier (Purolator, Canpar or UPS). There is no sales tax on destinations outside of Canada. US orders come with a tracking number. Insurance coverage is available, leave us a note with your order if you want it insured and we will confirm before shipping of the additional cost.
International orders may be subject to customs and other fees according to your country's stipulations.
For International delivery including Hawaii, Alaska, and Puerto Rico:
All orders are shipped via private courier (Purolator, Canpar or UPS). There is no sales tax on destinations outside of Canada. surance is desired, please leave a note in the Comment Section on checkout (or call or e-mail us).
International orders may be subject to customs and other fees according to your country's stipulations.
RETURNS
If you're not satisfied with your purchase, unused yarn in it's original condition within 45 days of purchase may be returned for an exchange or refund once the merchandise has been received by us minus shipping and handling. Refunds will be in the same form of payment originally used for the purchase.
Please ship your return to:
Sue2Knits and Yarn
12045 Ducharme Lane
McGregor, Ontario
N1R 1J0
CANADA
519 726-4226
[email protected]