Shipping & returns

SHIPPING

For shipping, Canada Post is used for all orders. Orders are shipped out within 1-2 business days, excluding weekends and holidays with the exception of special orders. If an item is out of stock or if there is a question about your order, we will contact you either by email and/or telephone. Please note that Sue2Knits is not responsible for packages that do not arrive. Any customs charges on US or International packages are the responsibility of the buyer.

For delivery within Canada:

Orders within Canada are shipped by Expedited Parcel; they are trackable and insured up to $100. We use EasyPost which calculates the cost for shipping your order. You can choose to upgrade your shipping method or not.

For orders of $200.00 or more before taxes - FREE SHIPPING!

For delivery to the Continental US:

Orders to the US are sent Small Package Air; they not trackable or insured. If you want to add insurance, please let us know in the Comment section on checkout, create a ticket through the "My Account" section (or call or email us).  We use EasyPost which calculates the cost for shipping your order. You can choose to upgrade your shipping method or not.

For orders of $200.00 or more before taxes - FREE SHIPPING!

RETURNS

If you're not satisfied with your purchase, unused yarn/fiber in it's original condition may be returned for an exchange or refund once the merchandise has been received by us.

  • Shipping fees to return items will be the responsibility of the customer.
  • When we receive your item, we will issue you a store credit that can be used at any time.
  • We cannot accept returns on books, patterns, needles, notions, or sale items.
  • We are happy to accept returns at our store.